Part‑Time Key Holder (Retail)

About the role

As a Keyholder, you play a critical role in bringing the Levi’s® brand to life on the shop floor. You’ll lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts – including opening and closing when management are not present.

Key responsibilities

• Deliver exceptional customer service by leading from the front and living our brand values.
• Act as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs.
• Take responsibility for store operations during key trading hours, including opening and closing procedures.
• Support the Store Management team with daily tasks, floor leadership, and operational duties.
• Ensure high visual merchandising and brand presentation standards are maintained at all times.
• Coach team members on product knowledge, styling, and customer experience.
• Assist with deliveries, stock organisation, and stockroom standards.
• Help create a positive, inclusive, and high‑performing team environment.

Required profile

• A passion for the Levi’s® brand and strong alignment with company values.
• Previous retail experience with responsibility for sales targets and KPIs.
• Confidence leading and supporting a team on the shop floor.
• Strong customer service skills with a proactive, solution‑focused mindset.
• Ability to take ownership, make decisions, and stay calm in a fast‑paced environment.
• Collaborative approach and willingness to support store management where needed.
• Flexibility to work evenings, weekends, and bank holidays.

What we offer

• Competitive pay with performance‑based incentives where applicable.
• Generous employee discount and uniform support to represent Levi’s® confidently.
• Paid time off and public holidays in line with local legislation.
• Wellbeing support, including mental health resources and employee assistance programmes.
• Ongoing training, coaching, and real opportunities to grow your career.
• Chance to be part of a purpose‑driven, inclusive brand that celebrates individuality and supports communities.