Part‑Time Receptionist & Customer Service Advisor

About the role

Join a vibrant public‑sector team in Liverpool as a Part‑Time Receptionist and Customer Service Advisor. You will be the first point of contact for visitors, callers and mail, ensuring a welcoming and efficient front‑of‑house experience while supporting administrative operations.

Key responsibilities

• Provide reception and reprographics cover, greeting and directing visitors with professionalism.
• Answer the main switchboard, transfer calls and handle enquiries in person and over the phone.
• Receive, sort and distribute internal and external mail and deliveries; process outgoing post.
• Issue visitor and staff passes in line with security procedures.
• Operate printing, scanning and photocopying equipment and fulfil related requests.
• Set up conference rooms to client specifications, provide refreshments and restore rooms after use.
• Support the wider team with ad‑hoc administrative and operational duties.

Required profile

• Excellent customer service and communication abilities.
• Previous experience in reception, administration, hospitality, customer service or facilities support.
• Organised, reliable and capable of managing multiple tasks simultaneously.
• Ability to work both independently and as part of a team.
• Positive, professional attitude with a strong focus on delivering exceptional experiences.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Experience in a public‑sector environment with opportunities for additional hours.
• Supportive team atmosphere where contributions are valued.
• Temporary contract of 21 hours per week, starting the week of 17 August 2026.