Part‑time Senior Administrator

About the role

We are looking for a proactive, highly organised Senior Administrator to join our client’s team in Birmingham on a part‑time basis. The role involves providing comprehensive administrative support while ensuring compliance with GDPR and confidentiality standards.

Key responsibilities

• Act as first point of contact for clients via phone and email, handling enquiries professionally.
• Manage appointments, send follow‑ups and maintain diaries for multiple teams.
• Maintain confidential client records, CRM data and both paper and electronic filing systems.
• Coordinate internal meetings, supervision sessions and case reviews, taking accurate minutes.
• Compile reports, track metrics and assist with onboarding of new clients.
• Handle complaints and sensitive situations with discretion and empathy.

Required profile

• Previous experience in a busy administrative role, preferably within healthcare or service delivery.
• Strong understanding of GDPR, confidentiality and data protection.
• Excellent organisational, time‑management and attention‑to‑detail abilities.
• Professional communication skills and the ability to liaise at all levels.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using CRM systems and diary management tools.

What we offer

• Permanent part‑time contract (22 hours per week) with a salary of £16,000 per year.
• Flexible working hours (09:30‑15:00) and TOIL for occasional out‑of‑hours work.
• Opportunity to work within a supportive, client‑focused environment.