Relationship Support Officer

About the role

We are seeking a Relationship Support Officer to join a well‑established international banking organisation within its Branch Banking team in Harrow. This permanent, full‑time position offers the opportunity to develop a career in corporate, commercial and SME banking while supporting Relationship Managers with portfolio management and client servicing.

Key responsibilities

• Support Relationship Managers with day‑to‑day management of client portfolios.
• Prepare and process credit proposals, including balance‑sheet, cash‑flow and income‑statement analysis.
• Review documentation, account activity, payment history and facility information.
• Maintain strong relationships with existing customers and respond promptly to client queries.
• Monitor account performance, credit movements, overdue documents and payments.
• Liaise with internal departments such as Operations and Credit to ensure efficient customer servicing.
• Attend client meetings alongside Relationship Managers and prepare call reports.

Required profile

• Minimum 2 years’ banking experience.
• University degree or equivalent qualification.
• Understanding of banking products and financial instruments.
• Strong financial analysis and credit writing skills.
• Working knowledge of legal documentation, valuation reports and insurance documents.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Computer literate with good knowledge of Microsoft Office and database systems.
• Team player with a proactive and professional approach.
• Preferably bilingual in English and Urdu and/or Punjabi.

Required skills

• Microsoft Office
• Database systems