Service Coordinator - Exeter

About the role

STILL Material Handling is looking for a Service Coordinator in Exeter. The role manages customer communications about breakdowns and service requirements and coordinates a team of field-based Service Engineers, helping to deliver first-class service, maximise engineer efficiency and give customers an outstanding experience.

Key responsibilities

• Coordinate and dispatch Service Engineers to breakdown and call-out activities, keeping customers informed at every stage
• Plan and arrange work arising from Thorough Examinations and scheduled service activities
• Organise third-party work through approved suppliers when required
• Deliver excellent customer service and maintain professional call-handling standards
• Maintain accurate planning and scheduling data
• Ensure timesheet information is completed accurately and updated promptly
• Resolve invoice-related queries in a timely and professional manner
• Support continuous improvement initiatives that enhance service delivery and customer satisfaction

Required profile

• Previous experience in a customer service, coordination, scheduling or planning role
• Experience in a fast-paced environment
• Excellent communication skills, able to build positive relationships internally and externally by telephone, email and face-to-face
• Strong prioritisation, decision-making and organisational skills
• Ability to work under pressure and meet deadlines
• Previous planning or scheduling experience is beneficial but not essential

Required skills

• Strong IT skills, particularly Microsoft Excel
• Experience with SAP is advantageous

What we offer

• Hybrid and adaptable working arrangements
• Competitive salary, salary sacrifice pension scheme, life assurance and discretionary annual bonus
• Employee discounts and vouchers
• 25 days' holiday plus bank holidays