Store Manager – Luxury Retail

About the role

We are seeking an experienced Store Manager to lead a high‑profile West‑End store for an international premium retailer. You will be responsible for all aspects of store operations, driving sales performance and delivering an exceptional, personalised customer experience.

Key responsibilities

• Lead, coach and develop a high‑performing team, handling recruitment, performance management, scheduling and HR processes.
• Deliver premium customer service, train staff on effective selling techniques and manage CRM excellence.
• Achieve sales targets by monitoring KPIs, analysing trends and managing store performance within budget.
• Ensure compliance with health & safety, operational procedures and company policies.
• Oversee inventory, stock control, pricing, stock movements and minimise shrinkage.
• Maintain visual merchandising standards, execute promotional campaigns and identify local marketing opportunities.
• Communicate business updates and act as the link between store operations and senior management.

Required profile

• Proven experience as a store manager in premium or luxury retail.
• Strong leadership, coaching and team‑development abilities.
• Ability to analyse KPIs, meet targets and drive continuous improvement.
• Physical capability to stand, lift and use ladders safely.
• Willingness to travel at least twice a year.

Required skills

• Microsoft Office
• POS systems
• Retail systems
• Mobile technology
• WhatsApp

What we offer

• Monthly performance‑based bonus.
• 40‑hour work week over five days.