Team Admin Assistant – Commercial

About the role

We are looking for a proactive Team Admin Assistant to join our Commercial team. Working across our South West, West Midlands, East Midlands or South Wales offices, you will provide essential administrative support and help drive commercial projects forward.

Key responsibilities

• Interact with contractors and supply‑chain partners to help resolve issues.
• Develop and issue work instructions for centrally managed works.
• Maintain and update commercial processes, procedures and policy documentation.
• Manage shared inboxes, prioritising and responding to enquiries within agreed timescales.
• Handle telephone enquiries from customers, contractors and stakeholders with a professional, customer‑focused approach.
• Support administration and coordination of large‑scale commercial projects and programmes.
• Investigate and resolve customer enquiries and complaints, escalating complex issues when necessary.

Required profile

• Organised administrator with experience in a busy office environment, preferably supporting large‑scale projects or programmes.
• Strong ability to manage multiple priorities, shared inboxes and telephone enquiries.
• Excellent communication and interpersonal skills with a customer‑service mindset.
• Detail‑oriented, accurate under pressure and able to work both independently and as part of a collaborative team.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Flexible hybrid working – a blend of office and home‑based work after training.
• Opportunity to gain exposure to a broad range of commercial and operational activities.
• Supportive, collaborative team environment within a nationally recognised organisation.