Team Leader – Claims Management

About the role

Based in our Liverpool office, the Team Leader will oversee a team of file handling and support staff, delivering market‑leading results while mentoring and developing team members to reach their full potential and meet targets.

Key responsibilities

• Develop handlers to achieve financial targets within agreed timescales.
• Manage individual and team performance against KPIs and SLAs, creating improvement plans where needed.
• Provide coaching, identify training needs and maintain accurate development records.
• Assist the BUD with client auditing activities and meet agreed deadlines.
• Monitor caseload and allocate files and tasks to ensure balanced workloads.
• Drive continuous improvement through audits, feedback and implementation of improvement plans.
• Oversee financial processes (client account, office account, WiP) in line with SRA guidelines.
• Ensure HR procedures such as appraisals, discipline and grievances are followed.

Required profile

• Technically competent in EL/PL claims and litigation.
• Strong knowledge of recent changes in court processes and SRA/ISO guidelines.
• Excellent communication and interpersonal skills across all levels.
• Ability to plan, prioritise and achieve targets while remaining calm under pressure.
• Positive, confident, enthusiastic with a proven ability to motivate and develop teams.

Required skills

• EL/PL claims and litigation expertise
• Knowledge of SRA guidelines
• Knowledge of ISO guidelines
• Understanding of recent court process changes

What we offer

• Davies Incentive Plan
• 25 days holiday (buy/sell up to 3 days)
• Private Medical Insurance (Bupa) and Family Cover
• Health Care Cash Plan and 24/7 online GP (WeCare)
• Pension contribution 5% employee / 3% employer
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex
• Discounts on gourmet society membership, Merlin attractions and local retail outlets (after probation)