Technical Dispatcher Trainer (WMS)

About the role

We are looking for an experienced Technical Dispatcher Trainer to lead the rollout of Dispatcher 2025 and related enhancements within our client’s support function. This role bridges technical capability and user adoption, creating a structured training programme that maximises the benefits of the new Dispatcher features.

Key responsibilities

• Develop and deliver a comprehensive training plan for Dispatcher 2025 and associated enhancements.
• Assess current knowledge levels and identify training needs across the support team.
• Translate complex technical functionality into engaging, user‑friendly training materials.
• Deliver classroom, virtual and hands‑on training sessions to end users.
• Create supporting documentation, user guides and knowledge resources.
• Provide ongoing coaching and support throughout the adoption period.
• Gather feedback and refine training content to ensure effective knowledge transfer.

Required profile

• Strong knowledge and hands‑on experience with Dispatcher software/platforms.
• Proven experience designing and delivering technical training programmes.
• Ability to communicate complex technical concepts to non‑technical audiences.
• Experience producing structured training plans, user documentation and learning materials.
• Excellent stakeholder engagement and presentation skills.
• Strong organisational skills with the ability to manage multiple workstreams.
• Current SC Clearance preferred (eligibility for SC Clearance considered).

Required skills

• Dispatcher software/platforms

What we offer

• Competitive market rates