Telephone Advisor - Energy Efficiency Advice

About the role

The Energy Saving Trust's Wales-based advice centre is recruiting a Telephone Advisor in Cardiff. The role suits people with call centre experience and a strong interest in energy saving initiatives, who can work independently while contributing to team targets. It is full-time (37.5 hours a week) and flexible: home-based, blended or fully office based from the Cardiff office.

Key responsibilities

• Answer all enquiries and record them accurately within the specified service levels and timescales.
• Encourage householders to take the next steps toward energy-efficient improvements to their homes.
• Provide excellent customer service, exceeding the minimum call quality standard.
• Give timely, proactive follow-up information by telephone and by email.

Required profile

• Experience working in a call centre.
• Proven ability to deliver high standards of customer service.
• Good IT skills, and excellent telephone, written and customer care skills.
• A passion for customer excellence, with attention to detail for data input and quality.

Applicants must submit an anonymised CV and cover letter through the online application form; applications without a cover letter may be rejected. Visa sponsorship is not available, and UK work eligibility is required.

What we offer

• Salary of £26,227.50 per year.
• Flexible working, with most roles able to be done remotely.
• 25 days holiday plus bank holidays and extra Christmas leave.
• Pension and life assurance, enhanced family leave and yearly wellbeing allowance.
• Professional development support and green travel perks (EV scheme, cycle to work).