Account Manager – Major Retail Accounts

About the role

Our client, a FTSE‑100 supplier to the retail industry, is seeking a proactive Account Manager to oversee major retail accounts across Greater Manchester. You will act as the primary liaison between the company and its key supermarket and high‑street retailer customers, ensuring service excellence and driving growth.

Key responsibilities

• Deliver a value‑add experience to allocated customers and manage their queries and expectations.
• Support CX Managers in executing the customer business plan.
• Identify, manage and convert opportunities into measurable growth.
• Act as the voice of the customer within the organisation, influencing internal stakeholders.
• Ensure commercial value is delivered in line with contractual frameworks.

Required profile

• Proven track record of relationship management and influencing senior retail stakeholders.
• Experience meeting tight deadlines and delivering KPI or contractual commitments.
• Demonstrated ability to grow existing customer relationships.
• Strong attention to detail and a focus on positive customer experience.
• Understanding of business planning and comfortable presenting and analysing data.
• Relevant experience in a retail environment, preferably in a similar role.

Required skills

• Data analysis

What we offer

• Competitive salary of £35,000‑£45,000 per year.
• Comprehensive benefits package including 25 days annual leave (plus purchase option), pension and bonus.
• Hybrid working model – 2 days remote, 3 days in the Manchester office.
• Clear career progression opportunities within a FTSE‑100 organisation.