Account Manager / Sales Executive – Customer Advisory Role

About the role

We are seeking a proactive Account Manager / Sales Executive to join our busy sales and customer service team in Wimbledon. You will act as a Customer Advisor, handling inbound enquiries and guiding prospects through the sales journey, while building lasting relationships with existing clients.

Key responsibilities

• Respond to customer enquiries via phone, email and online channels promptly and professionally.
• Build and maintain positive relationships with new and existing customers.
• Process orders accurately and ensure efficient fulfilment.
• Maintain up‑to‑date records in the CRM system.
• Conduct follow‑up activities to maximise sales opportunities.
• Support outbound campaigns and business‑development initiatives.
• Coordinate with internal teams to guarantee smooth order processing and customer satisfaction.
• Assist with sales administration, invoicing and customer communications.
• Contribute to team reporting, forecasting and workflow planning.

Required profile

• Previous experience in customer service, sales support or a similar advisory role.
• Excellent verbal and written communication skills.
• Strong organisational ability and attention to detail.
• Self‑motivated, proactive attitude and ability to manage multiple tasks.
• Team‑player who collaborates effectively with colleagues.
• Commitment to delivering outstanding customer experiences.

Required skills

• Microsoft Office applications

What we offer

• Full‑time permanent contract.
• Competitive salary up to £30,000 per year.
• Opportunity to develop sales and customer‑service expertise in a supportive environment.