Administration Assistant – Safeguarding (Hybrid, 3-month contract)

About the role

We are looking for a proactive Administration Assistant to support the safeguarding services within a Multi‑Agency Safeguarding Hub (MASH). The role is a three‑month hybrid contract (with the possibility of extension) and involves handling the main service phone line, recording information accurately and ensuring all administrative processes meet safeguarding and data‑protection standards.

Key responsibilities

• Answer and manage the main service phone line, responding to queries professionally and sensitively.
• Record and process information in line with safeguarding procedures and data‑protection requirements.
• Liaise regularly with internal teams and external partners such as health services, education providers, police and other safeguarding agencies.
• Coordinate and disseminate information, maintaining clear and accurate documentation.
• Provide general administrative support to the MASH team, prioritising competing tasks.

Required profile

• Previous administrative experience, preferably in social care, safeguarding or the public sector.
• Excellent verbal and written communication skills.
• Strong organisational ability and confidence handling sensitive, confidential information.
• Professional, resilient and customer‑focused attitude.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using case management systems.

What we offer

• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Flexible hybrid working (minimum three days in the office).
• The chance to make a meaningful contribution to child safeguarding and vulnerable families.