Aftersales Manager

About the role

We are seeking an Aftersales Manager to join our Birmingham South dealership. You will lead a dedicated team to deliver commercial results while providing exceptional customer service in a fast‑paced automotive environment.

Key responsibilities

• Lead, motivate and develop the aftersales team to meet service and parts targets.
• Drive performance against commercial KPIs and ensure high levels of customer satisfaction.
• Oversee workshop operations, parts inventory and warranty management.
• Manage budgets, cost control and profitability of the aftersales department.
• Ensure compliance with health, safety and regulatory standards.

Required profile

• Proven experience in automotive aftersales or dealership management.
• Strong leadership and people‑management capabilities.
• Commercially focused with a track record of meeting or exceeding targets.
• Excellent customer‑service orientation.
• Ability to analyse performance data and implement improvements.

Required skills

What we offer

• Competitive basic salary plus performance bonus.
• Company car scheme – access to up to two branded vehicles with insurance, servicing and breakdown cover.
• Generous pension contribution up to 7%.
• 22 days annual leave (rising to 26 days with service) plus bank holidays.
• Private medical cover and health cash plan.
• Family‑friendly policies including enhanced maternity, paternity and adoption leave.
• Employee assistance programme, occupational health and worldwide personal accident insurance.
• Training and e‑learning opportunities, shared incentive plan and paid sick leave after probation.