Business Support Manager – Birmingham

About the role

The Business Support Manager will be based in Birmingham and will lead the administrative function for a large accountancy firm. Working full‑time with a hybrid model, you will ensure smooth day‑to‑day operations and support internal stakeholders.

Key responsibilities

• Manage and coordinate all administrative activities to maintain efficient operations.
• Supervise, mentor and develop the secretarial and business support team.
• Streamline processes to improve service delivery and operational efficiency.
• Act as the primary contact for internal stakeholders on administrative matters.
• Allocate resources and monitor performance against organisational goals.
• Prepare and manage the department’s budget.
• Ensure compliance with company policies and regulatory requirements.
• Identify training and development opportunities for the team.

Required profile

• Proven experience managing administrative functions within a professional services environment.
• Strong leadership and team‑management capabilities.
• Excellent organisational and problem‑solving abilities.
• Effective communication with internal and external stakeholders.
• Ability to commute to Birmingham.

Required skills

What we offer

• Competitive salary £50,000‑£60,000 per year.
• Comprehensive benefits supporting employee well‑being.
• 25 days annual leave plus bank holidays.
• Permanent contract with clear career progression.
• Supportive and structured company culture.