Business Support Manager – Executive Assistant Team Lead

About the role

The Business Support Manager will lead a team of Executive Assistants delivering high‑quality support to senior business leaders in a fast‑moving professional services organisation. Based in Manchester City Centre, the role is hybrid and involves occasional travel and close collaboration with senior stakeholders.

Key responsibilities

• Lead, coach and develop a high‑performing team of Executive Assistants.
• Allocate workload and plan resources to ensure continuous support coverage.
• Conduct performance reviews, set objectives and provide regular feedback.
• Oversee recruitment, onboarding and career development for team members.
• Manage absence, performance and employee‑relations matters as required.
• Build and maintain strong relationships with senior leaders and key stakeholders.
• Drive consistency, quality and continuous improvement across executive support services.
• Review and enhance existing processes to increase efficiency.
• Monitor service delivery standards and report on operational metrics.
• Lead projects that support broader business objectives while ensuring confidentiality and compliance.

Required profile

• Significant experience leading or managing Executive Assistant teams.
• Proven ability to coach, develop and motivate staff.
• Strong stakeholder‑engagement skills and a reputation for building trust.
• Excellent organisational and operational management capabilities.
• Demonstrated track record of driving process improvements.
• Ability to handle confidential and sensitive information with discretion.

Required skills

What we offer

• Competitive salary range of £50,000‑£60,000 per year.
• Hybrid working model with a modern Manchester office base.
• Opportunities to lead a strategic support function within a reputable professional services firm.