Client Services Administrator

About the role

As part of our ambitious growth plans, we are expanding our team in Sheffield, just north of the city centre. Credit Style, a division of the Bristow & Sutor Group, helps major retail, banking and commercial clients recover overdue debts and arrange payment solutions.

Key responsibilities

• Process inbound post, upload to the case management system and handle returned mail.
• Prepare and dispatch outbound post and correspondence.
• Action emails and requests from the team inbox.
• Apply cheque payments to the case management system and post them to the bank.
• Maintain case records with updates requested by clients.
• Transfer queries and responses between our and clients' case management systems.
• Import supplier updates onto the case management system.
• Print and post legal documentation for the legal team.
• Issue invoices to clients and review closed accounts for further action.
• Identify complaints, subject‑access requests and conflicts of interest, routing them to appropriate teams.

Required profile

• Ability to prioritise tasks, work independently and meet quality standards.
• Well‑organised with a professional, diplomatic approach and strong sense of confidentiality.
• Excellent written and spoken English.
• Approachable team player with good communication skills.

Required skills

• Good attention to detail.
• Problem‑solving and solution‑identification.
• Flexibility and adaptability.
• Working knowledge of Microsoft Office programmes.

What we offer

• Welcoming working environment with a casual‑smart dress code.
• Company pension and colleague discount scheme.
• Christmas Savings Scheme, free on‑site parking and Employee Assistance Programme.
• Attractive bonuses, incentives, performance rewards and death‑in‑service benefit.