Collections Assistant – Debt Recovery Role

About the role

The Collections Assistant will support the finance team by managing overdue student and supplier accounts. Working in line with university policies, you will help ensure timely payments while providing a professional service to debtors.

Key responsibilities

• Carry out debt collection activities efficiently and in accordance with organisational procedures.
• Monitor assigned accounts, identify overdue payments or unallocated balances.
• Contact debtors by phone, email and face‑to‑face to understand reasons for non‑payment.
• Follow established processes to negotiate resolutions and secure payments.

Required profile

• Excellent customer service orientation.
• High level of accuracy and attention to detail.
• Problem‑solving ability with finance experience.
• Capability to work independently and as part of a team.

Required skills

What we offer

• 29 days of paid annual leave plus 12 bank holidays.
• Generous pension contributions (20.9% employer).
• Subsidised private healthcare and employee assistance programme.
• Hybrid working, on‑site gym, heavily‑subsidised parking and salary‑sacrifice schemes.
• Professional development and qualification sponsorship.