Corporate Account Manager – Client Retention & Renewals

About the role

We are seeking a Corporate Account Manager to lead contract renewal efforts for a global software client. You will negotiate renewals, handle objections, and re‑engage customers to retain and grow business.

Key responsibilities

• Meet and exceed monthly Save Rate targets and individual KPIs.
• Accurately record client interactions in the CRM system.
• Report performance weekly, monthly and quarterly to the Head of Retention and Customer Solutions.
• Identify opportunities to increase contract value by promoting additional products, services and software usage.
• Collaborate with finance and credit control to support clients facing financial hardship.
• Work with customer service to re‑engage dissatisfied clients and build long‑term loyalty.
• Generate new business opportunities through referrals and networking.
• Maintain and improve client sentiment and online reputation by delivering exceptional service.
• Develop deep product knowledge of the Bright platform.

Required profile

• Exceptional customer service skills.
• Proven track record of retaining B2B clients through negotiation.
• Strong communication with internal stakeholders at all levels.
• Ability to thrive in a fast‑paced environment.
• Adaptable and proactive in shaping role improvements.

Required skills

What we offer

• Enhanced holiday entitlement (25‑28 days, increasing with service).
• Private healthcare after 5 years.
• Commission on successful renewals and referral scheme.
• Pension contribution up to 7%.
• Employee assistance program, health shield, and other wellbeing benefits.