Customer Service Advisor - Member Connect Team

About the Role

Join XPS Group, a leading UK-based consultancy specializing in pensions and insurance, as a Customer Service Advisor within our dedicated Member Connect team. This is an exciting opportunity to deliver first-class service in a dynamic, professional environment located in Middlesbrough.

Main Missions

• Manage a high volume of inbound calls, providing professional and efficient assistance to clients.
• Analyze and understand client needs to propose tailored and accurate solutions.
• Accurately record all customer interactions and data within our centralized database.
• Collaborate closely with various internal departments to ensure seamless service delivery.
• Maintain high standards of service excellence to uphold the company's reputation.

Candidate Profile

• Proven experience working in a contact center or a customer-facing service role.
• Minimum of GCSE Grade C/4 in both English and Mathematics.
• Ability to pass mandatory NPPV security clearances.
• Strong interpersonal skills with a professional and empathetic approach.
• Resilient mindset with the ability to perform effectively under pressure.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency in using CRM software (ideal).
• High level of attention to detail and data accuracy.

Work Environment

• Hybrid working model (combination of remote and office-based work).
• Collaborative and supportive team culture.