Customer Service Advisor / Receptionist – Birmingham

About the role

This position combines front‑of‑house reception duties with facilities and health‑and‑safety responsibilities within a university building in Birmingham. You will be the first point of contact for staff, students and visitors, ensuring a secure and welcoming environment while supporting day‑to‑day building operations.

Key responsibilities

• Open and close the building, perform security sweeps and manage the reception desk on a rotating roster, including evenings and weekends.
• Conduct daily room and building checks, reporting or resolving any maintenance, safety or equipment issues.
• Log and monitor reactive maintenance tasks via the Facilities Maintenance portal and carry out basic repairs and preventative checks (fire alarms, extinguishers, fire doors, etc.).
• Act as the first point of contact for health‑and‑safety matters, serve as First Aider and Fire Marshal, and support fire drills and audits.
• Provide first‑line IT support for classroom technology, log incidents with the IT service desk, and assist with on‑site computer‑based assessments.
• Maintain accurate documentation, including room configurations, safety checks, and administrative tasks such as printing registers and posting signage.

Required profile

• Reliable, customer‑focused attitude with the ability to communicate courteously with a diverse university community.
• Strong organisational skills and the capacity to manage multiple tasks in a fast‑paced environment.
• Willingness to work flexible hours, including weekends and evenings, as part of a rota.
• Basic understanding of health‑and‑safety procedures and willingness to act as a first responder.

Required skills

• Basic building maintenance and repair techniques.
• Fundamental IT troubleshooting for classroom equipment.
• Use of facilities management software to log and track maintenance tasks.

What we offer

• Competitive rate of £14.50 per hour.
• 37.5‑hour work week with an ongoing temporary contract.
• Opportunity to work within a dynamic university environment.
• Training and support for health‑and‑safety and facilities responsibilities.