Enterprise Account Manager – UK & Europe

About the role

As an Enterprise Account Manager on Plaid’s Account Management team, you will own and grow a portfolio of the company’s most strategic customers across the UK and Europe, including leading fintechs, banks, and large enterprises. You will act as a trusted advisor, guiding customers on building seamless product experiences and identifying innovative use cases to expand Plaid’s footprint.

Key responsibilities

• Own and expand relationships with Plaid’s largest UK & European enterprise customers.
• Build deep, trusted‑advisor relationships with executive sponsors and day‑to‑day operators.
• Identify and convert upsell and cross‑sell opportunities into deployed use cases.
• Lead commercial conversations such as renewals, expansions, and strategic partnership discussions.
• Partner with Sales, Solutions Engineering, Product, Engineering, Support, and Legal to drive outcomes.
• Advocate for customers internally, surfacing feedback that influences product direction.

Required profile

• 7+ years in a client‑facing commercial role (Account Management, Strategic Partnerships, Consulting, or Business Development).
• Proven success growing enterprise relationships and revenue within an existing book of business.
• Strong commercial acumen with a track record of driving renewals, expansions, and multi‑product growth.
• Ability to navigate complex organisations and build relationships at all levels, including executive leadership.
• Comfortable operating and travelling across UK and European markets; familiarity with regional fintech, banking and regulatory context (e.g., PSD2) is a plus.
• Excellent communication, presentation, and relationship‑management skills.

What we offer

• Equity and/or commission components tied to performance.
• Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan.