Experience & Events Lead – London

About the role

Our client, a prominent organisation within the Hospitality sector, is seeking an enthusiastic and experienced individual to lead the delivery of outstanding workplace experiences and events at their London headquarters. The Experience & Events London Lead will report to the WE&O London Lead and be responsible for daily execution and continuous enhancement of workplace experiences and events across the London portfolio.

Key responsibilities

• Develop and implement modern workplace programmes that provide a best‑in‑class experience for employees and guests.
• Oversee the complete delivery of events, managing briefs, logistics, pre‑event meetings and risk factors.
• Cultivate trusted client relationships through proactive engagement, ensuring expectations are met and complaints are resolved.
• Lead, mentor and motivate a high‑performing team, fostering a collaborative “one team” culture.
• Maintain operational manuals, conduct post‑event audits, and produce regular management reports with trend analysis.
• Champion innovation through technology, improve booking journeys and integrate sustainable practices into event planning.

Required profile

• Excellent written and verbal communication with strong stakeholder management abilities.
• Exceptional planning and organisational skills, capable of managing multiple projects in a fast‑paced corporate environment.
• Collaborative mindset that promotes a “one team” culture across functions and service partners.
• Data‑literate with robust analytical and reporting capabilities.
• Significant experience in workplace experience, events or facilities management, including delivery of complex events.
• Proven experience in team leadership and development of motivated teams.

Required skills

• MS Office
• Outlook
• event management systems