Front Office Team Member

About the role

We are seeking a friendly and motivated Front Office Team Member to be the first point of contact for guests at our 242‑room hotel. You will help create a welcoming, relaxed atmosphere from check‑in through check‑out, ensuring each guest feels valued and cared for.

Key responsibilities

• Greet guests warmly and manage smooth check‑in and check‑out processes.
• Respond promptly to guest enquiries, requests and concerns via phone, email or in‑person.
• Take reservations, handle phone calls and maintain accurate guest records.
• Support administrative duties such as billing, record‑keeping and report generation.
• Collaborate with other hotel departments to deliver a seamless guest journey.

Required profile

• Enjoys working with people and takes pride in delivering excellent hospitality.
• Communicates clearly, kindly and confidently in a guest‑facing environment.
• Remains calm and organised, even during busy periods.
• Values teamwork and contributes to a positive workplace culture.
• Understands that great hospitality is built on connection, care and consistency.

Required skills

What we offer

• Employee discounts on room rates across the IHG portfolio.
• Access to IHG employee room benefit programme worldwide (terms apply).
• Discounts on shopping, travel, utilities and holidays.
• Eye‑care, legal and financial advice, counseling sessions.
• Hospital and death benefit plans, cycle‑to‑work scheme.
• Wellbeing resources: fitness videos, podcasts, breathing exercises, 24/7 support line.
• Team reward and recognition programmes.
• Free meals while on duty and free parking.