German-Speaking Customer & Administration Assistant

About the role

We are seeking a bilingual German‑English Customer & Administration Assistant to support our clients and internal teams. The role combines customer communication, invoicing and general administrative duties, and is primarily remote with a weekly visit to our Lancashire office.

Key responsibilities

• Generate and issue customer invoices.
• Respond to customer emails and phone calls in German and English.
• Log and track support requests, escalating technical issues to the appropriate teams.
• Provide regular updates to customers on the status of their requests.
• Answer queries related to invoices and payments.
• Collaborate with finance, support and delivery departments.
• Maintain accurate customer records and administrative files.

Required profile

• Fluent written and spoken German and English.
• Strong communication and organisational abilities.
• Excellent attention to detail and ability to multitask.
• Positive attitude and customer‑focused mindset.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).

What we offer

• Friendly, supportive team environment.
• Training and continuous development opportunities.
• Varied responsibilities with room for growth.
• Competitive salary of £30,000‑£32,000 per year and benefits.