Housing Partner – Property Management (South West)

About the role

We are seeking an experienced housing professional to join our South West Housing Partnership team on a permanent basis. You will manage a patch of up to 600 properties in the Somerset area, delivering proactive tenancy and property‑management services while supporting customers and neighbours.

Key responsibilities

• Deliver tenancy management and neighbourhood services across the assigned patch.
• Attend training, team meetings and collaboration days at the Yeovil office.
• Respond to customer enquiries and maintain high‑quality housing standards.
• Manage breaches of tenancy, court processes and legal housing procedures.
• Develop and maintain relationships with local service providers and multi‑agency partners.
• Ensure neighbourhoods are clean, safe and attractive for residents.

Required profile

• Access to a personal vehicle and ability to travel daily across the region.
• CIH Level 3 housing qualification or commitment to enrol within the first year (funded by Abri).
• Experience using customer management systems to record contacts.
• Proven ability to handle challenging situations and influence positive outcomes.
• Experience with legal housing management processes and court case handling.
• Ability to work independently, manage a varied caseload and meet performance targets.

Required skills

• Customer Management systems

What we offer

• Permanent contract with hybrid working – office, home and field visits.
• Support for CIH Level 3 qualification.
• Opportunity to work within a motivated housing partnership team.