Income Assistant – Housing (Hybrid, £18.65-£24.56/hr)

About the role

We are seeking a proactive, customer‑focused Income Assistant to join a busy Rent Income Team within a local authority housing service. The role involves providing high‑quality administrative and income‑collection support to help residents manage rent accounts and maintain their tenancies. You will work closely with Income Officers, Tenancy Managers and Welfare Advisors in a hybrid office setting.

Key responsibilities

• Handle frontline enquiries via phone, email and face‑to‑face regarding rent accounts and arrears.
• Assist tenants with rent payments, balance queries and low‑level repayment arrangements.
• Set up and manage Direct Debits, process payments and issue rent statements or cards.
• Enter data, manage CRM tasks and support general administration for the team.
• Verify housing costs on Universal Credit portals and send relevant notifications.
• Monitor and recover former tenant arrears and sundry debts.
• Prepare court documentation and case files when required.
• Produce reports and maintain accurate records in line with audit and compliance standards.
• Provide welfare benefits guidance and signpost residents to additional support services.

Required profile

• Experience in a social housing or rent‑collection environment.
• Strong customer service skills with ability to manage sensitive conversations.
• Good understanding of rent collection, arrears processes and welfare benefits such as Universal Credit.
• Excellent organisational skills with high attention to detail.
• Ability to work independently and as part of a collaborative team.

Required skills

• Proficiency with MS Office, especially Excel.
• Experience using housing or CRM systems.

What we offer

• Hybrid working model – three days in the Wembley Park office, two days remote.
• Three‑month fixed‑term contract, Monday‑Friday 9:00‑17:00.
• Pay rate of £18.65 per hour PAYE or £24.56 per hour on an umbrella arrangement.