Income Recovery Officer

About the role

We are supporting a public sector client in the housing team to recruit an experienced Income Recovery Officer. The role combines case management, rent collection and tenant support within a hybrid working model (one day in the office, four days remote).

Key responsibilities

• Manage rent arrears cases from early intervention through to legal action.
• Maximise rent collection and minimise arrears across the housing stock.
• Prepare legal documentation and attend court hearings as required.
• Conduct tenant interviews, correspondence and home visits.
• Provide advice and support to tenants to help sustain tenancies.
• Refer vulnerable tenants to relevant support services.
• Collaborate with internal teams such as Housing, ASB and Benefits.
• Monitor accounts, analyse arrears trends and take appropriate action.
• Maintain accurate records in case‑management systems.
• Contribute to continuous improvement within the Income Recovery team.

Required profile

• Proven experience in rent income management or housing income recovery.
• Strong background in debt recovery, including legal processes and court attendance.
• Ability to manage a complex caseload while maintaining a customer‑focused, empathetic approach.
• Confident dealing directly with the public.

Required skills

What we offer

• Hourly rate of £19 – £24.74 (PAYE or Umbrella).
• Hybrid working model – 1 day onsite, 4 days remote.
• 3‑month fixed‑term contract with potential extension.