Insurance Administrator – Claims & Customer Service

About the role

Our client is a growing business seeking an organised, proactive and customer‑focused Insurance Administrator to join their Head Office team. You will manage claims from initial allocation through to completion, working closely with customers, internal departments and a network of franchise partners.

Key responsibilities

• Handle incoming calls and emails related to claims, ensuring correct allocation.
• Coordinate the full claims process from allocation to fulfilment, reporting and closure.
• Liaise with Production, Customer Service and other internal departments to keep claims progressing smoothly.
• Monitor franchise claims activity and provide ongoing administrative support.
• Produce reports and maintain accurate claims records.
• Manage filing, documentation, archiving and general administration tasks.
• Respond to customer enquiries professionally and efficiently.
• Support other departments and associated companies with administrative tasks as required.

Required profile

• Previous experience in claims, insurance or a related administrative environment.
• Excellent organisational and time‑management skills with strong attention to detail.
• Confident written and verbal communication abilities.
• Proactive approach and ability to work independently as well as part of a team.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Experience with CRM or claims management systems
• Basic knowledge of QuickBooks or accounting principles

What we offer

• Salary £25,000 – £30,000 per annum, dependent on experience.
• Monday‑Friday, 8:30 am – 5:30 pm office‑based role.
• Permanent contract in a friendly and supportive environment.
• Varied responsibilities with opportunities to develop claims, administration and customer service expertise.