Operations Team Manager

About the role

An exciting opportunity has arisen for an experienced Operations Team Manager to join a growing organisation in Exeter. The role is ideal for a motivated people leader who enjoys driving performance, developing teams and creating a positive working culture while delivering commercial results.

Key responsibilities

• Lead, coach and develop a high‑performing operational team.
• Create a culture of accountability, collaboration and continuous improvement.
• Drive performance against key business objectives and targets.
• Monitor team performance and identify opportunities for improvement.
• Support the development and progression of team members through regular coaching and feedback.
• Build strong working relationships with internal and external stakeholders.
• Analyse performance data and implement improvement initiatives.
• Identify opportunities to increase efficiency, productivity and overall team performance.
• Support change initiatives and encourage best practice across the team.
• Work collaboratively with wider departments to achieve business goals.
• Ensure high standards of service and operational excellence are consistently maintained.

Required profile

• Previous people management or team leadership experience.
• Strong communication and relationship‑building skills.
• Experience managing performance and driving results.
• Commercial awareness and proactive problem‑solving.
• Experience working with KPIs, targets or performance metrics.
• Confidence to make decisions and take ownership.
• Ability to motivate, influence and develop others.
• Strong organisational and prioritisation skills.
• Desirable: experience leading teams in fast‑paced environments and exposure to operational, customer‑focused settings.

What we offer

• 27 days holiday plus bank holidays.
• Additional paid leave and long‑service rewards.
• Private healthcare and dental cover with 24/7 GP access.
• Enhanced pension contributions.
• Electric vehicle, cycle‑to‑work and technology schemes.
• Quarterly reward and recognition opportunities.