Quality Administrator (Higher Education)

About the role

The Quality Administrator will support the Higher Education Quality Department at University College Birmingham, providing essential administrative assistance to ensure high standards of teaching and learning. You will work closely with academic staff, students and external partners to deliver efficient quality assurance services.

Key responsibilities

• Provide secretarial support to academic committees, including agenda preparation, paper distribution, minute taking and note taking.
• Coordinate and support periodic reviews, validation, approvals and module reviews.
• Update and implement quality procedures, ensuring consistency with regulatory requirements.
• Manage administrative tasks for external examiners, including programme and module assessment documentation.
• Maintain the Curriculum Management Systems and offer guidance to colleagues.
• Assist with internal and external quality reviews and the operation of quality assurance systems.

Required profile

• Professional administrative experience, preferably within higher education.
• Excellent customer service and communication skills.
• Strong organisational ability and attention to detail.
• Ability to work collaboratively and support departmental objectives.

Required skills

What we offer

• Generous annual leave – 26 days plus 12 bank holidays.
• Employer‑contributed Local Government Pension Scheme (20.9%).
• Subsidised private healthcare with Aviva, including a digital GP service.
• Employee Assistance Programme covering counselling, financial wellbeing and bereavement support.
• Professional development opportunities and qualification sponsorship.
• Salary‑sacrifice schemes, on‑site car parking and free gym membership.