Research Operations Lead – Contract – £675/day

About the role

A Government organisation is seeking an experienced Research Operations Lead to drive improvements across a major digital transformation programme. You will collaborate with senior stakeholders, User Research leaders and multidisciplinary teams to remove operational barriers, enhance research delivery and enable faster, user‑centred decision making.

Key responsibilities

• Lead strategic improvements to Research Operations capability across multiple teams.
• Remove operational blockers impacting research and content delivery.
• Improve research processes, governance, tooling and ways of working.
• Optimise participant recruitment and access to diverse user groups.
• Support research governance, GDPR compliance and proportionate assurance processes.
• Engage with suppliers, recruitment partners and research platforms.
• Work closely with senior stakeholders to deliver scalable, practical solutions.
• Capture and share best practice to improve research delivery across the organisation.

Required profile

• Proven experience leading Research Operations within large, complex organisations.
• Strong understanding of user research methodologies and agile delivery environments.
• Experience improving participant recruitment, research tooling and governance processes.
• Strong stakeholder engagement and influencing skills.
• Ability to balance delivery pace with governance and compliance requirements.
• Experience working with suppliers, agencies and external research partners.
• Excellent delivery, prioritisation and organisational skills.
• SC Clearance required or eligibility to obtain SC Clearance.

Required skills