Senior Fire Alarm Engineer – Office Based Technical Support

About the role

We are looking for a senior fire alarm engineer to provide technical support from a modern office environment. You will act as a product specialist for a global fire and electronic security manufacturer, helping installers, engineers and customers solve technical issues while maintaining a healthy work‑life balance.

Key responsibilities

• Provide technical support via phone, email and remote diagnostics.
• Assist customers in diagnosing and resolving fire alarm faults.
• Support engineers with installation, commissioning and programming queries.
• Create technical documentation, knowledge articles and product testing reports.
• Support quotation preparation and technical specifications.
• Identify training opportunities and occasionally visit customer sites for complex issues.

Required profile

• Extensive experience installing, commissioning and servicing addressable and conventional fire alarm systems.
• Strong background in programming, configuring and testing fire alarm control panels.
• Proven ability to diagnose electrical and electronic faults on commercial fire detection systems.
• Comfort reading wiring diagrams, schematics and technical documentation.
• Experience working on commercial, industrial or public‑sector fire alarm projects.

Required skills

• Installing fire alarm systems
• Commissioning fire alarm systems
• Servicing addressable fire alarm systems
• Programming fire alarm control panels
• Diagnosing electrical faults
• Reading wiring diagrams
• Remote diagnostics

What we offer

• Salary range £42,000‑£46,000 per year
• Monday‑Friday office‑based role in Manchester
• Opportunity to work with a leading global fire and security manufacturer