Senior Operations Manager

About the role

Our client, a leading facilities management organisation, is seeking a Senior Operations Manager to oversee cleaning contracts across a multi‑site portfolio in London. You will be responsible for delivering high‑quality cleaning services, maintaining strong client relationships, and driving operational efficiency.

Key responsibilities

• Lead the mobilisation of new cleaning contracts and manage existing sites.
• Supervise Area and Building Managers, ensuring consistent service standards.
• Build and maintain client relationships through regular review meetings.
• Monitor performance against KPIs and SLAs, producing operational and financial reports.
• Oversee recruitment, training, and development of cleaning teams.
• Ensure Health & Safety compliance across all locations.
• Manage budgets, control wages and contract costs, and oversee subcontractors and suppliers.
• Support contract reviews, pricing, and business growth initiatives.

Required profile

• Proven experience in the cleaning industry.
• Track record of managing multiple contracts and teams.
• Commercially aware with solid financial understanding.
• Strong client‑facing skills, able to handle challenging situations.
• Excellent communication and organisational abilities.
• Independent worker who can also contribute to senior management.

Required skills

• Google Workspace proficiency

What we offer

• Competitive salary of £65,000 per year plus travel allowance.
• Full‑time permanent role with autonomy and impact.
• Opportunity to work on a growing portfolio in a fast‑paced environment.