Senior Specialist, Product Partnerships – Merchant Operations

About the role

As a Product Partnership Senior Analyst you will be a key link between Product, Engineering and Merchant Operations, ensuring the organisation is ready to support new product releases and enhancements. You will champion merchant and operations needs while driving continuous improvements in processes and product design.

Key responsibilities

• Represent the Merchant Operations team in the ongoing relationship with the Product department, defining requirements for new product releases and enhancements.
• Partner with Merchant Operations leadership to regularly update the roadmap for tooling enhancements and advocate for it with Product managers.
• Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing input on supportability, usability and potential pain points.
• Work with Product Managers on product launches, conducting assessments, identifying risks and delivering go/no‑go recommendations.
• Stay abreast of customer trends, competitor products and market shifts.

Required profile

• In‑depth knowledge of product development processes and support operations.
• Understanding of the complexities of bringing new products to market and the importance of seamless support.
• Demonstrated experience in supportability, product readiness or customer advocacy roles, preferably in a technology or SaaS environment.
• Passion for advocating user needs and ensuring a positive support experience.
• Strong communication, collaboration and interpersonal skills.
• Expertise in data analysis to extract trends and insights (e.g., INDEX MATCH, SQL, Pivot tables).
• Strong project management capabilities for coordinating readiness activities and meeting deadlines.
• Payments industry experience is a plus, but not required.

Required skills

• SQL
• Excel (including INDEX MATCH and Pivot tables)