ServiceNow CMDB Consultant – Product Manager

About the role

We are seeking an experienced ServiceNow Consultant to lead the CMDB product function for a leading financial services organisation. The role will be based in Manchester (or other listed locations) and will combine product ownership, strategic leadership and deep ServiceNow expertise to enhance the enterprise‑wide IT Service Management environment.

Key responsibilities

• Own and evolve the CMDB product roadmap, backlog and delivery plans.
• Drive continuous improvement across IT Service Management processes and standards.
• Develop KPIs, reporting and management information to measure CMDB effectiveness.
• Improve data governance, compliance monitoring, risk management and control frameworks.
• Produce and maintain process documentation, training materials and operational standards.
• Collaborate with technology, architecture and service management teams to align capabilities with business objectives.

Required profile

• Extensive ServiceNow CMDB experience, including CSDM, ITOM Discovery and IRE policy design.
• Strong product ownership experience in Agile environments, with backlog management, release planning and OKR delivery.
• Proven expertise in data governance, data quality management, lineage, attestations and compliance monitoring.
• Experience leading cross‑functional teams and managing third‑party vendors.
• Analytical, strategic thinking and risk management capabilities.

Required skills

• ServiceNow CMDB
• CSDM (Common Service Data Model)
• ITOM Discovery
• IRE policy design
• Agile product ownership
• Backlog management
• Release planning
• OKR delivery
• Data governance
• Data quality management
• Data lineage
• Compliance monitoring
• ITAM, SAM and HAM integration
• Change Management
• Vulnerability Management
• Identity & Access Management (IAM)
• Enterprise Architecture
• Technology Reference Models (TRM)
• Role‑based access controls