Student Income Administrator

About the role

We are looking for a highly organised, customer‑focused Student Income Administrator to join a busy student finance team on a temporary basis. You will provide essential administrative and financial support, handling transactions and enquiries while delivering a high standard of service to students and staff.

Key responsibilities

• Provide administrative support to the Student Income Team.
• Process basic financial transactions accurately and efficiently.
• Assist with student fee and income‑related administration.
• Respond to enquiries by telephone, email and face‑to‑face.
• Maintain accurate records and update relevant databases and systems.
• Resolve routine enquiries and escalate complex matters as needed.
• Support general administration duties including data entry, document management and correspondence.
• Ensure work is completed in line with departmental procedures and deadlines.

Required profile

• Excellent written and verbal communication skills.
• Strong customer‑service experience, handling enquiries via phone, email and in person.
• Good administrative and organisational abilities.
• Basic finance processing experience with high attention to detail.
• Ability to manage competing priorities and meet deadlines.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Hybrid working arrangement.
• 35 hours per week on a temporary 3‑month contract (potential extension).
• £15.01 per hour plus holiday pay.