Warrant Officer – Field Collections (Midlands)

About the role

This position is a field‑based Warrant Officer role covering the Midlands region for a national utilities and business services organisation. You will be the next point of contact after unsuccessful debt resolution attempts, executing court‑issued warrants and seeking a satisfactory outcome wherever possible.

Key responsibilities

• Travel to commercial premises to execute court‑issued warrants.
• Engage directly with business owners and customers face‑to‑face.
• Attempt to secure payment or negotiate an appropriate resolution before further action.
• Explain the situation, available options and next steps clearly.
• Collaborate with engineers, locksmiths and other authorised parties as required.
• Manage challenging or confrontational situations calmly and professionally.
• Maintain accurate records and reports after each visit.
• Liaise with internal collections, operations and support teams.

Required profile

• Proven experience in enforcement, field collections, debt recovery or similar roles involving difficult conversations.
• Confident, resilient and able to remain professional under pressure.
• Strong decision‑making ability while working independently.
• Willingness to manage your own geographical workload and daily schedule.

Required skills

• Effective face‑to‑face communication.
• Negotiation and conflict‑management techniques.
• Ability to read situations quickly and respond appropriately.

What we offer

• £37,500 basic salary per annum.
• £5,000 car allowance.
• Discretionary company bonus scheme.