2nd Line Engineer – Northampton

About the role

Bechtle is looking for a motivated 2nd Line Engineer to join its Northampton team. You will provide remote technical assistance to customers, act as a liaison between the Service Desk and field teams, and help ensure service level agreements are met.

Key responsibilities

• Deliver 2nd line technical support for customer incidents and requests, both on‑site and remotely.
• Prioritise and resolve tickets quickly to maintain high customer satisfaction.
• Collaborate with 1st line, field, and 3rd line engineers to ensure seamless communication.
• Provide technical guidance to help‑desk staff and assist with managed‑services operations, including occasional weekend tasks.
• Support technical design, implementation, and documentation of customer projects and infrastructure.
• Maintain change‑control processes and accurate digital records.
• Assist in training and mentoring of service staff.

Required profile

• Proven experience in 2nd line IT support or a similar technical support role.
• Strong problem‑solving abilities and the capacity to work independently.
• Excellent communication skills for interacting with customers and internal teams.
• Commitment to meeting service level agreements and delivering high‑quality service.

Required skills

What we offer

• Opportunity to work within a collaborative, customer‑focused IT services environment.
• Professional development and mentoring from experienced engineers.
• Exposure to a variety of technologies and client projects.