Administrator – Victim Services

About the role

Catch22 is looking for a highly organised Administrator to join its Victim Services team in Greater Manchester. The role provides essential administrative support to ensure smooth day‑to‑day operations and timely communication with service users, partners and internal departments.

Key responsibilities

• Manage incoming calls, emails, post and general enquiries from victims of crime.
• Coordinate meetings, take minutes and distribute documentation.
• Process invoices, petty cash and maintain accurate financial records.
• Maintain and update data and records using Excel and other internal systems.
• Liaise with the Deputy Head of Service, casework team and external partners to ensure efficient administrative processes.

Required profile

• Minimum Level 2 qualification in English and Maths.
• Proven experience in an administrative role.
• Strong organisational, time‑management and attention‑to‑detail skills.
• Ability to work under pressure, prioritize tasks and meet competing deadlines.
• Commitment to confidentiality, equality and diversity.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.
• General IT competence with office software.