AI CX Delivery Consultant

About the role

Accenture Song, the world's largest tech-powered creative group, is hiring an AI CX Delivery Consultant (Team Lead/Consultant, mid-level, full time) in London, Manchester and Edinburgh. You will design and build agentic experiences to production, working at the intersection of CX strategy and engineering to deliver AI systems that work.

Key responsibilities

• Design and build agentic experiences end-to-end, from brief to deployed agent in production
• Prompt engineer, test and iterate on deployed AI agents across client use cases
• Work across LangGraph, LangChain, Claude Code/Codex/Gemini and RAG pipelines
• Implement RAG and vector database solutions (Pinecone, Weaviate, LlamaIndex)
• Deploy across cloud platforms: AWS Bedrock, GCP Vertex AI or Azure AI Studio
• Bridge CX and engineering, translating CX requirements into technical implementations
• Contribute to reusable agentic delivery assets and stay up to date with new frameworks and model releases

Required profile

• Professional engineering experience with hands-on involvement in AI or agentic systems in production
• Engineering background with production experience in Python and similar languages
• Experience building and deploying AI systems, not just notebooks
• Clear communication, collaborative and self-directed, with flexibility to spend time onsite with clients
• Telco or financial services experience is a strong value add; open source contributions or personal projects are a differentiator

Required skills

• At least one agentic framework (LangGraph, LangChain, CrewAI or equivalent)
• Foundation model APIs (Claude API, OpenAI API or Vertex AI)
• RAG implementation with at least one vector database
• Cloud deployment across AWS, GCP or Azure
• Leadership and consulting skills

What we offer

• Competitive basic salary, annual performance bonus and equity opportunities
• Health and wellbeing benefits, including private healthcare insurance and mental wellbeing support
• 30 days of leave plus 3 extra volunteering days, family-friendly and flexible work policies
• Pension plan, parental leave and career development support