Associate Engineer - Platform SRE

About the role

The Associate Engineer, Platform SRE supports, maintains, automates and continuously improves Microsoft Windows server and platform infrastructure across LSEG environments. The role focuses on platform reliability, operational support, automation, monitoring, security and continuous improvement across on-premises, hybrid-cloud and public-cloud environments, applying ITIL/ITSM practices and using PowerShell, Python and AI-enabled tools.

Key responsibilities

• Support and maintain Microsoft Windows Server platforms in production and non-production environments, with Level 2 support and Level 3 incident troubleshooting.
• Investigate incidents, perform root-cause analysis and work toward permanent remediation.
• Support Windows technologies including Active Directory, Group Policy, DNS, Windows Update, SCCM/MECM, RDS and related services.
• Perform OS patching, security updates and compliance using BigFix and SCCM/MECM; support vulnerability remediation with Qualys and CrowdStrike.
• Monitor infrastructure health, availability, performance and alerts with enterprise monitoring and event-management tools.
• Develop PowerShell and Python automation for operational tasks, health checks, remediation, patching, reporting and platform lifecycle, and turn repetitive manual work into reusable workflows.
• Use GitLab, Git, CI/CD, Rundeck and orchestration tools for automation and controlled deployments, and use AI-enabled tools for troubleshooting, scripting and documentation.
• Use ServiceNow to manage incidents, problems, changes, requests and operational activities.
• Support VMware, Hyper-V and physical servers, and Microsoft Azure, Azure Arc and AWS-hosted Windows infrastructure.
• Support backup, recovery and file transfer (e.g. Rubrik, SFTP); maintain runbooks, technical documentation and knowledge articles.
• Take part in upgrades, end-of-life migrations, cloud-migration initiatives and shift, weekend and on-call support.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical discipline.
• At least 1 year of relevant experience in Windows Server administration, infrastructure support, platform engineering, SRE, cloud operations or a similar environment.
• Experience with ITIL/ITSM practices, especially Incident, Problem and Change Management.
• Good troubleshooting, analytical and problem-solving skills, and ability to work in a production-support environment.

Required skills

• Practical scripting or automation with PowerShell; exposure to Python or strong interest in Python automation.
• Understanding of Active Directory, Group Policy, DNS and Windows administration.
• Exposure to ServiceNow or a similar ITSM platform.
• Desirable: SCCM/MECM, BigFix, VMware/Hyper-V, Azure/Azure Arc/AWS, Git/CICD, Rundeck, BigPanda/Datadog, Rubrik, REST API automation.