Brand Training Lead – QSR (UK)

About the role

We are seeking a hands‑on Brand Training Lead to build and scale the learning function for a fast‑growing quick‑service restaurant (QSR) brand across the UK. You will work directly on new store openings, coach store managers, and design repeatable training systems that support rapid expansion.

Key responsibilities

• Own and deliver the full New Store Opening (NSO) training programme for every new site, personally on‑site during opening weeks.
• Design and implement crew, Shift Leader, Assistant Store Manager and General Manager development pathways with clear milestones.
• Create and run a Certified In‑Store Trainer programme to accredit high‑potential crew for day‑to‑day onboarding.
• Blend digital learning modules with practical in‑store facilitation to ensure consistent standards.

Required profile

• Minimum 3 years experience in L&D, brand training or training management within QSR, fast‑casual or multi‑site hospitality.
• Proven experience delivering NSO programmes on the ground.
• Ability to design training content from scratch – workbooks, digital modules, assessments and facilitation guides.
• Strong commercial mindset, self‑directed and able to manage workload independently.

Required skills

What we offer

• Salary £50,000 – £62,000 per year, plus performance bonus linked to training KPIs and opening targets.
• 25 days holiday plus bank holidays and mileage reimbursement.
• Clear progression path to Head of Training and Director of L&D as the business scales.