Call Centre Agent – Smart Meter Appointment Scheduler

About the role

We are looking for a motivated Call Centre Agent to join Sureserve Energy Services Meters. In this role you will schedule smart‑meter installations and exchanges, ensuring engineers’ capacity is maximised while delivering a high‑quality customer experience.

Key responsibilities

• Contact customers to arrange suitable dates and times for smart‑meter appointments.
• Handle inbound calls and make outbound calls to meet KPI targets and service level agreements.
• Enter and update customer information accurately in the database.
• Resolve customer enquiries, log complaints and ensure timely escalation.
• Maintain compliance with Smart Meter Installation Code of Practice (SMICOP) and company policies.
• Respond to customer emails professionally and promptly.
• Participate in ongoing training, performance reviews and one‑to‑one meetings.
• Undertake any other reasonable tasks as required.

Required profile

• Previous experience entering or updating data in databases.
• Clear, articulate telephone manner.
• Strong work ethic, self‑motivation and a positive attitude.
• Ability to organise and manage own workload and meet deadlines.
• Excellent communication skills and a team‑player mindset.
• Experience in the renewable‑energy sector is desirable.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Salary of £25,308 per annum.
• Discretionary bonus of up to £150 per month based on KPI achievement.
• Core shift: Monday‑Friday 8:30 AM‑4:30 PM or 9:00 AM‑5:00 PM.