Customer Services Coordinator – French Speaking

About the role

Colorcon is seeking a French‑speaking Customer Services Coordinator to act as the primary liaison between its customers and internal departments. The role ensures a seamless, positive experience across all touchpoints, supporting enquiries via phone, email and chat while reinforcing customer loyalty and commercial growth.

Key responsibilities

• Respond to customer enquiries through phone, email and live‑chat in French and English.
• Track and follow‑up on open queries, ensuring timely resolution.
• Coordinate with internal teams such as Quality, Regulatory and Technical to provide accurate information.
• Maintain detailed records of interactions in the company’s CRM system.
• Identify recurring issues and propose process improvements to enhance service quality.

Required profile

• Fluent in French (spoken and written) and proficient in English.
• Excellent verbal and written communication skills.
• Strong customer‑focus with the ability to manage multiple enquiries simultaneously.
• Proven ability to collaborate with cross‑functional teams.

Required skills