Customer Service Specialist

About the role

We are seeking a customer‑focused professional to join our team as a Customer Service Specialist. The role involves delivering high‑quality support to our clients and ensuring their satisfaction. You will work closely with internal teams to provide seamless service delivery in a fast‑paced environment.

Key responsibilities

• Handle customer queries professionally and efficiently.
• Provide high‑quality support and ensure customer satisfaction.
• Maintain accurate records and follow company procedures.
• Work collaboratively with internal teams to resolve issues.

Required profile

• Previous experience in a call centre or customer service role (preferred).
• Customer‑facing experience in retail or hospitality is also considered.
• Strong verbal communication and interpersonal skills.
• Ability to work effectively in a regulated environment.
• Experience in financial services is an advantage.

Required skills