De‑Fleet Administrator – Leasing Team

About the role

The De‑Fleet Administrator will support the Leasing team in managing the end‑of‑contract vehicle lifecycle for Santander Consumer Finance. Working initially from Newport Pagnell and later from Milton Keynes, the role is hybrid, requiring at least three days per week in the office.

Key responsibilities

• Review vehicle damage at contract end and process claims in line with BVRLA guidelines.
• Action end‑of‑contract queries and support the wider business with related requests.
• Follow de‑fleet processes, including coordinating vehicle collections when required.
• Handle all incoming communications, resolve issues within company policy, and document actions accurately.
• Provide high‑quality customer service, making informed decisions collaboratively.
• Maintain up‑to‑date knowledge of products, procedures, legislation and technology.
• Adhere to complaints policies, GDPR requirements and Consumer Duty standards.

Required profile

• Previous experience in an administrative role dealing with customers both verbally and in writing.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to produce high‑standard work.
• Effective time‑management and ability to prioritise multiple tasks.

Required skills

• Familiarity with BVRLA guidelines for vehicle damage assessment.
• Understanding of GDPR (GDPR) data handling requirements.

What we offer

• 12‑month initial fixed‑term contract with the possibility of extension.
• Hybrid working model with a supportive team environment.
• Opportunity to develop expertise in motor finance and vehicle lifecycle management.