Desktop Support Engineer (L1) – Tetbury

About the role

The Desktop Support Engineer provides first‑line on‑site and remote assistance to end users in Tetbury. You will handle hardware, software and operating system issues, log activities in a ticketing system and ensure timely resolution.

Key responsibilities

• Respond to inbound calls and tickets, troubleshoot and resolve hardware, software and application problems.
• Perform break‑fix, fault diagnosis and remedial repairs on desktops, laptops, printers and peripherals.
• Install, upgrade and support Windows (XP, 7, 8.1, 10) and Microsoft Office suites, as well as Cisco Jabber and other authorized applications.
• Provide basic support for macOS devices.
• Maintain ticket updates, communicate status to customers and coordinate with vendors for complex AV issues.
• Execute preventative maintenance and use diagnostic tools for network connectivity and workstation issues.

Required profile

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+ and/or Microsoft Certified Professional (MCP) certification.
• 2‑3 years of experience in Windows desktop support and IT infrastructure.
• Strong analytical, troubleshooting and multi‑tasking abilities.

Required skills

• Windows XP, 7, 8.1, 10
• Microsoft Office 2010, Office 365
• Active Directory, Group Policy Objects (GPOs)
• PC hardware installation and troubleshooting
• Enterprise anti‑virus solutions
• Helpdesk ticketing systems
• Mobile device management (iOS, Android)
• Basic macOS support
• Printer and peripheral support
• CompTIA A+, MCP certifications