Director, Program Management

About the role

The Real‑Time Payments International (RTPI) team is looking for an experienced Director, Program Management to lead end‑to‑end execution of RTP products and services across global live markets. This senior role requires orchestrating multiple teams and stakeholders in a highly complex, matrixed environment.

Key responsibilities

• Orchestrate coordinated execution across a shared‑ownership model, aligning multiple teams and stakeholders on priorities, milestones, dependencies, risk mitigation, and outcomes.
• Translate strategy and roadmaps into integrated execution plans, ensuring clarity on sequencing, ownership, and interdependencies across programs and initiatives.
• Establish and maintain execution rigor, including planning cadence, progress tracking, milestone management, and transparent reporting.
• Proactively identify and mitigate risks and issues, anticipating cross‑team, cross‑market, and platform‑level impacts on outcomes.
• Operate effectively in a complex, matrixed environment, driving alignment and accountability without direct authority through trusted stakeholder relationships.
• Inspect execution and outcomes rigorously, using delivery metrics and reviews to ensure commitments are met and corrective action is taken as needed.
• Act as a senior escalation and coordination point, resolving delivery challenges across teams and organizational boundaries.
• Enhance RTP program management capabilities and agile practices across Product & Engineering teams.

Required profile

• Senior‑level leadership experience coordinating large, complex initiatives in global, highly matrixed organizations with shared ownership across multiple functions.
• Proven ability to align diverse stakeholders and drive outcomes through influence rather than authority, including senior leaders across Product, Technology, Operations, Markets, and GTM.
• Strong execution and operational discipline, with experience establishing planning cadences, tracking progress, and managing milestones.

Required skills