Enterprise Customer Success Manager

About the role

You will be the backbone of Gain's European growth strategy, supporting the Customer Success team across regions and managing a strong book of enterprise accounts.

Key responsibilities

• Build lasting relationships with enterprise customers, acting as their strategic partner and leveraging M&A industry knowledge.
• Ensure customer success by helping clients achieve strategic goals and providing training on the platform.
• Gather and structure customer feedback to inform product improvements and new feature development.
• Drive renewals and upsells by identifying expansion opportunities and acting as a strategic partner.
• Utilise digital tools such as CRM and CS systems to maintain smooth user experiences and monitor CS KPIs.
• Shape processes and structures as the Customer Success function scales.

Required profile

• Minimum 3 years in a client‑facing B2B SaaS role within the PE/M&A industry.
• Experience with private credit is a strong advantage.
• Business or finance degree from a leading university.
• Customer‑centric mindset with a focus on delivering top‑tier experiences.
• Highly organized, proactive, and able to communicate effectively with senior stakeholders.
• Fluent English (C1 level or higher).

Required skills

• Experience with CRM and customer success tools.

What we offer

• Competitive base salary and performance‑linked bonus.
• Private medical and dental insurance, remote working allowance, and learning benefits.
• Hybrid working model (3 days per week in London office).
• Opportunities for rapid growth, coaching, and international exposure.
• Inclusive culture with regular social events.